Help and FAQs

Most access problems come down to one of a few causes. Please try these in order.

1. Check which email you are signed in with. By far the most common cause is signing in with a different email from the one used to buy the membership — often a work address rather than a personal one. Sign out and try the other address.

2. Reset your password. You can do this yourself at psychopharmacologyinstitute.com/recover-password. If the email does not arrive within a few minutes, please check your spam folder.

3. If you have just paid, your access may take a few minutes to activate. Sign out, sign back in, and try again.

4. Check that the content is included in your membership. Bronze includes Video Lectures. Silver includes everything except Self-Assessment activities. Gold includes everything, including Self-Assessment credits.

5. Check that your membership is still active under My Account.

6. If everything above looks right, try a different browser, or clear your browser’s cache — a stored old session is a common cause.

Still stuck? Please write to support@psychopharmacologyinstitute.com and include the link to the page you are trying to open and a screenshot of what you see. That lets us find the cause on the first reply instead of having to ask you for details.

If you have paid and your account still shows as a free account, this is a real and known situation — not something you are doing wrong. Please contact us and we will correct it.

The best thing to do is write to us at support@psychopharmacologyinstitute.com and tell us which membership you are considering and what you need it for. We will come back to you with the options that fit your situation.

If you are buying for a group, department or institution, please contact us. Group pricing is handled individually.

Every membership is also available as a five-year purchase, which works out around 20% cheaper per year than renewing annually. You can see those options on the CME Program page.

Yes. We have options for people who are still in training, and for anyone whose situation means the standard membership isn’t the right fit.

They aren’t listed on the website, because what works best depends on your circumstances — whether you need CME credits, where you practise, and which content you actually want. Please write to us at support@psychopharmacologyinstitute.com, tell us where you are in your training, and we will explain the options and recommend the one that suits you best.

Upgrading to a higher membership — you can usually do this yourself from My Account. If you don’t see the option, write to us and we will take care of it for you.

Moving to a different or lower membership — please write to us at support@psychopharmacologyinstitute.com. We handle these by hand so that your access, your renewal date and anything you have already paid are all adjusted correctly.

How renewal works. Memberships run for one year and renew automatically, so your access and your progress toward credits are not interrupted. We email you before a renewal, so it is never a surprise.

Turning off automatic renewal. You can do this yourself. Go to My Account and open My Membership. You will see “Auto renewal is Enabled” with a Change link next to it — click Change to switch it off. The same page shows your membership level and the date it expires.

Turning off automatic renewal does not end your membership straight away: you keep full access until the end of the period you have already paid for.

Before you turn it off, it is worth sending us a message. If the reason is cost, or that you are not using enough of it, or that you no longer need CME credits, there is often an option that fits better than leaving. Write to us at support@psychopharmacologyinstitute.com and we will look at it with you.

To cancel your membership, you can use our contact form to let us know, or write to support@psychopharmacologyinstitute.com. Cancelations usually take 1 business day to process.

We offer a 30-Day Satisfaction Guarantee. If you are not completely satisfied with your membership, you can contact us within 30 days and we will issue a full refund. No questions asked.

Please write to us at support@psychopharmacologyinstitute.com and we will change the email address you use to sign in.

The address that receives our newsletters is separate from the one you sign in with, so changing your sign-in email does not move your subscription. You can update it yourself in less than a minute: open any recent email from us, scroll to the very bottom, click “change your contact details”, type your new address and save.

If you can’t find that link, or you’d prefer us to do it, just write to us at support@psychopharmacologyinstitute.com and confirm that you authorise us to add your new address to our mailing list. We need that confirmation from you because permission to send emails belongs to the address itself, so it isn’t something we can move on your behalf. This is explained in our Privacy Policy, under “5. Email, newsletters, and changing your address”.

You can download your receipts yourself at any time. Go to My Account → My Receipts. Each payment has its own Download link, and there is a Download All Receipts option at the top of the page if you need your full history.

Yes. Write to us at support@psychopharmacologyinstitute.com and tell us what your employer, hospital or institution needs — for example an invoice made out to the institution rather than to you, or particular details added to it — and we will prepare it for you.

To update your billing information, please use this secure form.

Watching an activity is not the same as claiming the credit. This is the most common reason a certificate appears to be missing. To claim: open the activity and complete it, click Claim CME, then complete the evaluation. For CME activities this is a short survey; for Self-Assessment activities it is a longer exam.

Your certificate then appears under My Certificates in My Account. Your transcript is in the same place — a consolidated summary of everything you have claimed.

If your certificate is blank or is missing your name, it was generated before a name was added to your profile. Add your name under My Account, then download it again.

If a certificate does not appear at all, check that you clicked Claim CME and completed the evaluation, and that your membership includes CME credits — not every plan does. If you are not sure, please write to us at support@psychopharmacologyinstitute.com and we will check for you.

If the name on your certificate needs correcting — for example it shows a shortened form of your name — please write to us and we will issue a corrected one.

Please note that CME and SA CME certificate completion dates are recorded using UTC (Coordinated Universal Time). Depending on your local time zone, activities completed later in the day may appear on your certificate with the following calendar date.

All CME activities from Psychopharmacology Institute are offered through a joint providership with Medical Academy LLC, which is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide AMA PRA Category 1 Credits™ for physicians. This means that the educational activities you complete on our platform have been planned and implemented according to ACCME’s rigorous standards for continuing medical education.

Medical Academy LLC is the accredited provider recognized by ACCME, and Psychopharmacology Institute partners with them to deliver content that meets these high educational standards.

Medical Academy LLC jointly sponsors our CME activities. Since 2019, Medical Academy has had full provider accreditation status from the Accreditation Council for Continuing Medical Education (ACCME).

–Physicians (MD/DO) can earn AMA PRA Category 1 Credits™ by successfully completing eligible CME activities on this platform.

–Nurses and nursing professionals: The American Nurses Credentialing Center (ANCC) accepts AMA PRA Category 1 Credits™ as Contact Hours, where 1 CME equals 1 Contact Hour.

–Physician Assistants: Depending on the state and certification body, PA organizations may accept AMA PRA Category 1 Credits™ toward their continuing education requirements. It’s recommended to check with your specific certifying board or licensing authority for state-by-state requirements.

Some activities, such as our Self-Assessment Programs, have been reviewed and approved by the American Board of Psychiatry and Neurology (ABPN) as part of the Maintenance of Certification (MOC) process. This means that in addition to earning AMA PRA Category 1 Credits™, eligible physicians may also earn MOC Self-Assessment credits where applicable.

Yes, physicians outside the United States can earn AMA PRA Category 1 Credits™ for activities accredited through an ACCME-accredited provider. Many international boards and professional bodies recognize or have reciprocal agreements for these credits, especially in regions like Europe and Canada. However, acceptance varies by country and regulator, so you should check with your local licensing board or professional authority to confirm how these credits are accepted in your jurisdiction.

The American Nurses Credentialing Center accepts the CME credits we provide for recertification purposes. Here is an excerpt from the ANCC’s website:

• Continuing medical education (CME) approved for CME hours
• Q: How do I know which contact hours are accredited/approved?
• A: Formally approved continuing education must meet the following criteria:
• Sponsored by organizations, agencies, or educational institutions accredited or approved by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), or the Commission on Dietetic Registration

We offer CME credits, these are valid for physicians and nursing professionals. We don’t offer CPE credits at the moment.

We offer CME credits, these are valid for physicians and nursing professionals. We don’t offer CE credits for the moment.

This is our legal information, Psychopharmacology Institute, a platform by Psych Campus LLC.
https://psychopharmacologyinstitute.com
support@psychopharmacologyinstitute.com
Mailing address: 30 N Gould St Ste 9826 Sheridan, WY 82801